Tellerone
Tellerone
Tellerone
The platform for
The platform for
The platform for
cross
cross
cross
border
border
border
financial services
financial services
financial services
Mar, 2023
Mar, 2023
Mar, 2023
Fintech
Fintech
Fintech
Website
Website
Website
Mobile App
Mobile App
Mobile App
Web Application
Web Application
Web Application
// overview
THE BRAND
TellerOne is a cross-border digital neo-bank that enables users have accounts and access to financial services in multiple countries. Users can hold money in any currency of choice, save money, send and receive money in multiple currencies. WIth traditional banks, getting access to services such as multi-currency accounts and loans can be very difficult. TellerOne is simply making cross-border financial services accessible for individuals and businesses.
// overview
THE BRAND
TellerOne is a cross-border digital neo-bank that enables users have accounts and access to financial services in multiple countries. Users can hold money in any currency of choice, save money, send and receive money in multiple currencies. WIth traditional banks, getting access to services such as multi-currency accounts and loans can be very difficult. TellerOne is simply making cross-border financial services accessible for individuals and businesses.
// overview
THE BRAND
TellerOne is a cross-border digital neo-bank that enables users have accounts and access to financial services in multiple countries. Users can hold money in any currency of choice, save money, send and receive money in multiple currencies. WIth traditional banks, getting access to services such as multi-currency accounts and loans can be very difficult. TellerOne is simply making cross-border financial services accessible for individuals and businesses.
// Problem
THE CHALLENGE
TellerOne initially launched with a loan feature that needed a redesign to enhance the user experience. However, after acquiring a license to expand our offerings, we reimagined the entire system. The redesign focused on improving the interface to better resonate with our target audience. With the addition of multiple features, we ensured the design could accommodate them seamlessly while maintaining a user-friendly and intuitive experience.
// Problem
THE CHALLENGE
TellerOne initially launched with a loan feature that needed a redesign to enhance the user experience. However, after acquiring a license to expand our offerings, we reimagined the entire system. The redesign focused on improving the interface to better resonate with our target audience. With the addition of multiple features, we ensured the design could accommodate them seamlessly while maintaining a user-friendly and intuitive experience.
// Problem
THE CHALLENGE
TellerOne initially launched with a loan feature that needed a redesign to enhance the user experience. However, after acquiring a license to expand our offerings, we reimagined the entire system. The redesign focused on improving the interface to better resonate with our target audience. With the addition of multiple features, we ensured the design could accommodate them seamlessly while maintaining a user-friendly and intuitive experience.
// Target
BUSINESS GOALS & OBJECTIVES
Build a platform that feels as good as it functions. Give users access to multi-currency accounts, savings, debit and credit cards, and soft loans, all through an interface that's clean, intuitive, and built to scale.
// Target
BUSINESS GOALS & OBJECTIVES
Build a platform that feels as good as it functions. Give users access to multi-currency accounts, savings, debit and credit cards, and soft loans, all through an interface that's clean, intuitive, and built to scale.
// Target
BUSINESS GOALS & OBJECTIVES
Build a platform that feels as good as it functions. Give users access to multi-currency accounts, savings, debit and credit cards, and soft loans, all through an interface that's clean, intuitive, and built to scale.
// Approach
HMWs / SOLUTIONS
The solutions centered around reducing friction at every touchpoint. Users can link their existing bank accounts directly to TellerOne, so getting started doesn't mean starting from zero. Frequent actions such as switching currencies or initiating transfers, were brought closer to the surface, cutting down on taps and unnecessary steps.
Onboarding was simplified without sacrificing thoroughness, and customer support was made easy to reach, not buried in a settings menu.
// Approach
HMWs / SOLUTIONS
The solutions centered around reducing friction at every touchpoint. Users can link their existing bank accounts directly to TellerOne, so getting started doesn't mean starting from zero. Frequent actions such as switching currencies or initiating transfers, were brought closer to the surface, cutting down on taps and unnecessary steps.
Onboarding was simplified without sacrificing thoroughness, and customer support was made easy to reach, not buried in a settings menu.
// Approach
HMWs / SOLUTIONS
The solutions centered around reducing friction at every touchpoint. Users can link their existing bank accounts directly to TellerOne, so getting started doesn't mean starting from zero. Frequent actions such as switching currencies or initiating transfers, were brought closer to the surface, cutting down on taps and unnecessary steps.
Onboarding was simplified without sacrificing thoroughness, and customer support was made easy to reach, not buried in a settings menu.
// Execution
DESIGN REQUIREMENTS
KYC Verification - BVN, government-issued ID, and facial recognition for secure onboarding
Bank account linking - users can connect existing accounts to their TellerOne wallet
Multi-currency accounts - create and manage accounts across multiple currencies
Multi-currency savings - save in any available currency with flexible plan types
Card access - request and manage virtual or physical debit/credit cards
// Execution
DESIGN REQUIREMENTS
KYC Verification - BVN, government-issued ID, and facial recognition for secure onboarding
Bank account linking - users can connect existing accounts to their TellerOne wallet
Multi-currency accounts - create and manage accounts across multiple currencies
Multi-currency savings - save in any available currency with flexible plan types
Card access - request and manage virtual or physical debit/credit cards
// Execution
DESIGN REQUIREMENTS
KYC Verification - BVN, government-issued ID, and facial recognition for secure onboarding
Bank account linking - users can connect existing accounts to their TellerOne wallet
Multi-currency accounts - create and manage accounts across multiple currencies
Multi-currency savings - save in any available currency with flexible plan types
Card access - request and manage virtual or physical debit/credit cards
// Blockers
DESIGN CONSTRAINTS
The design flow needed to be adaptable across multiple countries, what works in Nigeria may need adjustment for a user in the US or UK
Identification methods vary, not every user has the same type of government ID, so the KYC flow had to be flexible
Account structures differ by country, the fields, formats, and requirements aren't universal
Funding methods depend on currency, how a user tops up a Naira account is different from funding a Dollar or Pound account
Cards are tied to the primary account, a key product constraint that had to be clearly communicated in the UI to avoid confusion
// Blockers
DESIGN CONSTRAINTS
The design flow needed to be adaptable across multiple countries, what works in Nigeria may need adjustment for a user in the US or UK
Identification methods vary, not every user has the same type of government ID, so the KYC flow had to be flexible
Account structures differ by country, the fields, formats, and requirements aren't universal
Funding methods depend on currency, how a user tops up a Naira account is different from funding a Dollar or Pound account
Cards are tied to the primary account, a key product constraint that had to be clearly communicated in the UI to avoid confusion
// Blockers
DESIGN CONSTRAINTS
The design flow needed to be adaptable across multiple countries, what works in Nigeria may need adjustment for a user in the US or UK
Identification methods vary, not every user has the same type of government ID, so the KYC flow had to be flexible
Account structures differ by country, the fields, formats, and requirements aren't universal
Funding methods depend on currency, how a user tops up a Naira account is different from funding a Dollar or Pound account
Cards are tied to the primary account, a key product constraint that had to be clearly communicated in the UI to avoid confusion
High fidelity user
Interface Design
High-fidelity user interface design
High fidelity user
Interface Design
// DEsign output
// Results
DESIGN OUTCOME
The redesign positioned TellerOne as a more competitive and credible player in the cross-border banking space:
A significantly smoother onboarding experience, reducing the steps required for new users to get verified and access core features.
A more cohesive visual identity that built trust with a diverse, cross-border audience spanning Nigeria and the US.
A scalable design system flexible enough to accommodate new features and markets as TellerOne continues to expand its financial services offering.
// Results
DESIGN OUTCOME
The redesign positioned TellerOne as a more competitive and credible player in the cross-border banking space:
A significantly smoother onboarding experience, reducing the steps required for new users to get verified and access core features.
A more cohesive visual identity that built trust with a diverse, cross-border audience spanning Nigeria and the US.
A scalable design system flexible enough to accommodate new features and markets as TellerOne continues to expand its financial services offering.
// More works
Peterdesigns
// Got a project in mind ?
Let’s work
together
Send a message
Quick chat?
Peter Oladokun
2024ⓒ
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Peterdesigns
// Got a project in mind ?
Let’s work
together
Send a message
Quick chat?
Peter Oladokun
2024ⓒ
Peterdesigns
// Got a project in mind ?
Let’s work
together
Send a message
Quick chat?
Peter Oladokun
2024ⓒ
Back to top